We’re Fighting

Dear T-Mobile,

I have been your loyal customer for years. It’s not that you have the best service, the best customer service reps, or anything like that. Quite frankly it’s just because you are the cheapest for the most minutes. That used to be good when I used the phone a lot. I find nowadays I have less time for talking, and when I have the time, I’d really rather use it for sleeping. Hence our family plan is just not working out for us. But we are loyal. We checked out your prepaid plans (ok, and everyone else’s) and yours was the cheapest so we thought we’d stay. Plus you offered us benefits like keeping our phone numbers.

But you are evil T-Mobile, very evil. I first called you almost a month ago to make the switch. You told me you would transfer me and the next department would finish up my change. That person told me I had to wait 24 hours because my account was being switched. And it never got switched. Surprise, I had to pay you another month of my monthly bill, thanks.

And then, I called back yesterday and got it all set up, but had to get transfered to that second department to finish, but in the meantime you disconnected me. I called back but kept getting told (by the computer voice lady) that my phone number was now prepaid, and would be transfered to the prepaid department. And then it would ask for my number again and we would go round and round. Eventually I yelled representative enough that you gave me a real person. Everything was set, it would switch within 24 hours and I could add minutes when it did on my phone.

Well, it switched this afternoon. And now I have no service. So I used skype to call you to try to give you money. After 25 minutes going through both the automated service then a representative, you have sent me to a “security verification process” and put me on hold. How long have I been on hold? Long enough to write this entire blog.

Did I mention I am trying to GIVE YOU MONEY??? Money to you. I don’t want money back. I don’t want anything except you to turn my phone on and to give you more money to make it work. Why are you so cruel, after all my years of faithfulness?

I should have known better,

Kelsey