Look! It’s Friday! And I have things to complain about!
Like the suckers we are, when we signed up for comcast a bit over a year ago we signed up under a promo deal. I made sure we weren’t locked into some horrifying contract with penalty for early termination. (I know, I’m flighty, have to plan my escape routes at all times) Although there was no contract, our promo rates would expire in 6 months. We determined that was fine, we would just cancel the cable or go to a lower package when the time came. It did, and I called and was offered another deal for 6 months: the same thing we already had for the price we had been paying. I took it.
Fast forward 6 months later when I received a larger than normal bill and realized it was time to call again. Apparently this time they didn’t want to give me a deal. No wait, that’s not true, they had another number I could have called and waited 4 hours for someone to answer who had the power to give me a better deal so I wouldn’t quit. Like I have that kind of time? Anyway, we ended up with a ghetto cable package for more money than the original promo deal. I wasn’t happy, but figured it was life.
Enter new ghetto cable package. Fine, we lost some of our channels, like National Geographic and Military channel (cue Aaron’s crying…) but what we really lost was a working cable connection. It’s like when we turned off the “premium” channels, they also turned down the quality of the signal. So now we get silent gaps along with weird digitization, normally timed conveniently at the most important part of a show or best joke.
Conspiracy? Maybe. Annoying? For sure. Do I love it? No, I don’t love it at all.
P.S. Aaron just asked what I was writing about. When I told him Comcast he said: “oh, how the DVR doesn’t work and the internet is slow?” Oops, it seems I left out the two other important points. Comcast: we’re officially fighting.
Sorry for the trouble. I’d like to help in getting the problems resolved for you. I will also reach out my contacts if we have a better package rate for you.
If you would please send me the phone number linked to your account and a page to this link, I would greatly appreciate it.
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com
I did in fact email this Mark Casem person after reading about him on other people's blogs. I will let you know what happens.
if you don't like comcast got to dish or direct tv. there are pro's and cons to all companies. I wish my cable /internet bill was cheaper than 123 a month….but what can we do? jerrod
i wanted to comment on this on friday, but time got away from me. I currently have Comcast and it is far from Comcastic! I started with a 6 month package deal and when it was over, I almost pay double now. I hate it. They don't usually offer deals to existing customers or customers who don't want internet. Its lame.