Remember when I solved my problems with Comcast? I doomed myself, and here I am 6 months later trying to drop to a lower internet/cable package again but “surprisingly” the online support can’t help me. This time it only took me 20 minutes to get them to tell me they couldn’t help me, but I could call the magic number again and they could give me special deals. It’s amazing how easy it is to get premium services online, but how difficult it is to downgrade… Stupid stupid Comcast, if only I didn’t love the internet and tv so much…
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Um I feel you. Their online site is NOT helpful at all. I hate that you HAVE to have a Comcast email and that is hte only one you can use as a log in; that you can't have statements emailed to your normal email; and that they always prompt you to go Green. Well I'll go Green when you let me send my statements to my personal email!!! I don't' want a Comcast email!!! I have been for awhile now thinking of looking for another provider…as long as they have DVR of course…I can't get rid of that now!